Why Is Retail Customer Loyalty So Damn Difficult? We all know people, and therefore customers, can be fickle when it comes to brands, but the real challenge lies within retail technology. The real reason loyalty is difficult for retailers typically comes down to the technology their store and online systems
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So far Jared Graham-Cumming has created 24 blog entries.
What to Modernise in Retail Store Systems Are you a bold retailer? Up for responding to the many changes accelerated by 2020? For global retailers to remain at the of their game, 2020 will have forced them to take a look into store systems – particularly around how they integrate
What is Headless Commerce and why is it important for Omnichannel retail? Headless Commerce simply means that the back end is decoupled from the UI, so applications in the back end don’t need a UI to be used by consumers. The application acts as a common layer accessed via web
Focusing on Consumer Convenience No-one argues against the fact that the key to modern retail is flexibility, however putting that flexibility into practice is harder than it should be, due in part to aging technologies.Earlier this year, Retail Expo released their 2020 Vision and overwhelmingly more than half of the
Integrating the High Street Into Online As Mark Neale, founder of Mountain Warehouse and a customer of Enactor, often is heard stating “The high street is not dead, it just needs to change.”Enactor’s mission has always been to help retailers be more flexible and ensure technology isn’t what’s holding them
What are Microservices and how do they support Omnichannel Retail? Many technology companies are talking about Microservices, when what they really mean is a database, wrapped in standard code, with a data structure and an API. There’s nothing wrong with this of course, it just doesn’t unlock the real power
Order Management to rival online retailers At Enactor we firmly agree with the opinion of our customer, the Mountain Warehouse CEO, Mark Neale who says that the retail high street is not dying, but simply changing. As online retailers have dominated commodity shopping, there still remains a significant opportunity for traditional retailers
What are the stats & trends for black Friday? Omni channel is convincing people to spend.Retail is certainly under pressure during November and December, with some retailers doing 80% of their revenue in two months. In the US in 2018 sales during the holiday season passed $1 trillion and with
Retailers embracing Omnichannel & Unified Commerce Omnichannel, the phrase that’s dominating retail leadership discussions, but what really works and why does it work?Firstly, a common interpretation is needed our two current favourites are: HUBSPOT DEFINES IT AS: “The ability to deliver a seamless and consistent experience across channels, while factoring
Fiscalisation changes in Germany for 2020 If you’re retailing in Germany after January 1st 2020 you should be aware that the fiscalisation rules are changing. All POS, cash registers and printers will be required to be fitted with a “Technische Sicherheitseinrichtung” – essentially a certified technical security device that prevents