Focusing on Consumer Convenience No-one argues against the fact that the key to modern retail is flexibility, however putting that flexibility into practice is harder than it should be, due in part to aging technologies. Earlier this year, Retail Expo released their 2020 Vision and overwhelmingly more than half of
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So far Jared Graham-Cumming has created 21 blog entries.
Integrating the High Street Into Online As Mark Neale, founder of Mountain Warehouse and a customer of Enactor, often is heard stating “The high street is not dead, it just needs to change.” Enactor’s mission has always been to help retailers be more flexible and ensure technology isn’t what’s holding
What are Microservices and how do they support Omnichannel Retail? Many technology companies are talking about Microservices, when what they really mean is a database, wrapped in standard code, with a data structure and an API. There’s nothing wrong with this of course, it just doesn’t unlock the real power
Order Management to rival online retailers At Enactor we firmly agree with the opinion of our customer, the Mountain Warehouse CEO, Mark Neale who says that the retail high street is not dying, but simply changing. As online retailers have dominated commodity shopping, there still remains a significant opportunity for traditional retailers
What are the stats & trends for black Friday? Omni channel is convincing people to spend. Retail is certainly under pressure during November and December, with some retailers doing 80% of their revenue in two months. In the US in 2018 sales during the holiday season passed $1 trillion and
Retailers embracing Omnichannel & Unified Commerce Omnichannel, the phrase that’s dominating retail leadership discussions, but what really works and why does it work? Firstly, a common interpretation is needed our two current favourites are: HUBSPOT DEFINES IT AS: “The ability to deliver a seamless and consistent experience across channels, while
Fiscalisation changes in Germany for 2020 If you’re retailing in Germany after January 1st 2020 you should be aware that the fiscalisation rules are changing. All POS, cash registers and printers will be required to be fitted with a “Technische Sicherheitseinrichtung” – essentially a certified technical security device that prevents
What to do if your POS is Ageing POS applications that have been merged into larger technology companies are at risk of having their support sunset by these companies as new technologies emerge. Unfortunately this will leave retail and hospitality companies with a bit of a conundrum – how do
How Department Stores can Leverage Omnichannel Omni Channel capability is not just about coordinating web and in-store, it’s about delivering coordinated and consistent information to any channel and device at any time. For department stores this offers unequalled opportunities to deliver convenience for the customer. The challenge for department stores
The True Power of Omnichannel Customer journeys are difficult to predict and change quickly. Many traditionally built technologies force how you define the customer journey and can be further constrained by your internal systems and processes. With Enactor, the customer journey focuses on a number of interaction points that are