Infrastructure Engineer Job Summary

Company:  Enactor Ltd (www.enactor.co.uk)
Location:  Hertford, Hertfordshire
Job Title:  Infrastructure Engineer
Job Type:  Permanent, full-time
Salary:  £50,000-60,000 per annum (dependent on experience)

About our company:

Enactor is a suite of world-class retail applications for tier 1 and middle-tier retailers which span customer channels including POS, mobile, kiosk, self-checkout and online, and includes retail store and estate management and a technology platform.

Detailed Description:

The Enactor Support department is responsible for customer-facing product and service support, the Enactor SaaS platform and the maintenance of the internal infrastructure and services including and not limited to servers (physical, virtual and IaaS), data centres, networks and firewalls.

This role will suit an experienced systems and network administrator with an outstanding track record of maintaining globally dispersed 24/7 systems, who enjoys the challenge of getting to the root cause of complex issues and has a passion for continual service improvement. Please note that this is not the typical infrastructure role and the successful candidate will be required to gain an understanding of the Enactor applications, in order to maintain them in the SaaS environments. Reporting to the Director of Support, this role will be part of a global infrastructure management team, sharing tasks and responsibilities with colleagues in other countries.

Due to the services provided and demand from our customers, the role requires:

•  Taking part in a weekly on-call rota to provide 24/7 support (including bank/public holidays)
• A valid UK driving licence and ownership of a car
• Availability to occasionally work out-of-hours
• Successful applicants will be required to undergo a Basic Disclosure (CRB) check

Personal Skills & Experience

• Excellent written and verbal communication skills, with the ability to both communicate internally and represent Enactor in front of its customers (required)
• Excellent analytical and troubleshooting skills, with keen attention to detail (required)
• Strong customer service orientation (required)
• A self-starter, able to join a small, geographically dispersed team and operate with minimal supervision (required)
• Ability to effectively prioritise and execute tasks in a high-pressure environment, coordinating the team’s tasks when needed (required)
• Experience in the transition of products and services from development to operations (required)
• A team player with the drive and flexibility to meet the challenges of working in a small but rapidly growing technology-based business (required)
• Experience working in regulated environments, compliant with ISO 27001 and PCI DSS (beneficial)
• Retail IT experience in support and development roles (beneficial)
• Experience working according to DevOps principles and practices (beneficial)

Technical Skills

• 8+ years’ experience as systems and network administrator (required)
• Strong Linux administration, preferably Ubuntu (required)
• Administration of Azure/AWS subscriptions and environments (at least one required, both highly beneficial)
• VMware vSphere/ESX/ESXi (required)
• WatchGuard firewalls/routers (preferred) or other mainstream networking devices, e.g. Cisco, Juniper, etc. (required)
• Securing environments and hardening systems, e.g. firewalls (including WAFs), servers, etc. (required)
• Generation and maintenance of knowledge base articles and documentation (required)
• Data centre management (required) and experience with Dell hardware (highly beneficial but not required)
• Docker (highly beneficial but not required)
• Experience with Windows Server, Active Directory, Office 365, Google Mail/Apps, Apache Tomcat, ELK stack (Elasticsearch, Logstash, Kibana), nginx (beneficial but not required)
• Formal WatchGuard, VMware, ITIL and other relevant certifications (beneficial but not required)
• Design, configuration and deployment of monitoring tools (beneficial but not required)

Please send all applications to support.careers@enactor.co.uk – no agencies.