3.1 min read
Published On: April 5th, 2022


Enactor welcomes The Works aboard!

Enactor celebrates the onboarding of its latest customer – The Works. The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery. Together, we look forward to helping them deliver a high-quality customer experience across its 530 stores in the UK and Ireland.

To elevate their customer journeys to the next digital level, The Works has invested in the Enactor on Demand POS and Payments. Moving forward, they will be able to benefit from the most cutting edge point of service features and functions of Mobile POS, self-checkout, in-store ordering and store inventory management, enabling them to better understand their customers.

Post implementation, there will be seamless transitions in their customer journeys as the real value to these journeys will not just branch from the Enactor POS, but also from the extended functionality enabled via the Enactor Toolkit. The Toolkit will be a true differentiator that allows The Works to do their own system configurations with progressive change and allow them to gain full control of their own retail destiny. By having this liberty to design, The Works will not only be turning its back on legacy platforms and vendors but also legacy operating models.

Alistair Fuller, IT Director at The Works said: “We realised that there was a gap in our retail offering to customers specifically in the delivery channels. We were actively on the hunt for a system enabler that would take our multichannel proposition to an omnichannel synergy. We needed to go beyond basic click and collect journeys. With Enactor, we found the ultimate solution! Their POS is an out-of-the-box concept that offers both technological agility and the flexibility needed in the modern retail environment. We can now understand our customers better, improve their loyalty proposition, level up on our in-store efficiencies and give both the brand and the customers a brand new value-added shopping experience”.

Mike Carrell, CEO of Enactor, said: “We are delighted to be working with The Works team to help them modernise their retail solution. Using the Enactor application and flexible tooling technology will enable them to streamline current customer journeys easily and deliver more in-store convenience for their customers and store reps such as mobile POS and self-serve options”.

Enactor Media contact:

Julius Carrell

Head of Enterprise


07896 009033

About Enactor

Enactor is revolutionising the retail industry through its disruptive unified e-commerce platform, providing progressive retailers with a more nimble alternative to their legacy monolithic systems.

As a trusted vendor and MACH Alliance Member, global brands rely on Enactor to successfully drive continuous advancement across their POS, mobile, kiosk, self-checkout, and online systems as well as back-end systems for omnichannel and enterprise management.

Enactor’s reusable and easily adaptable microservices bring a whole new approach to flexibility, solving the ‘Build or Buy’ dilemma for store applications. Our best of breed services can connect easily to legacy, cloud, and 3rd party systems giving retailers a genuinely agile way of working. Flexibility and innovation is at the heart of everything we do. Learn more about our great work at enactor.co

Related Video and Blog Resources

Enactor Global POS – for Retailers who have been hurt by their legacy store systems
Watch our video

The importance of fiscalisation
Learn more

Are your IT limits holding back your customers’ experience?
Learn more

A new agile way of working with the Enactor Toolkit
Watch our video