Enactor welcomes The Works aboard!
Enactor celebrates the onboarding of its latest customer – The Works. The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery. Together, we look forward to helping them deliver a high-quality customer experience across its 530 stores in the UK and Ireland.
To elevate their customer journeys to the next digital level, The Works has invested in the Enactor on Demand POS and Payments. Moving forward, they will be able to benefit from the most cutting edge point of service features and functions of Mobile POS, self-checkout, in-store ordering and store inventory management, enabling them to better understand their customers.
Post implementation, there will be seamless transitions in their customer journeys as the real value to these journeys will not just branch from the Enactor POS, but also from the extended functionality enabled via the Enactor Toolkit. The Toolkit will be a true differentiator that allows The Works to do their own system configurations with progressive change and allow them to gain full control of their own retail destiny. By having this liberty to design, The Works will not only be turning its back on legacy platforms and vendors but also legacy operating models.
Alistair Fuller, IT Director at The Works said: “We realised that there was a gap in our retail offering to customers specifically in the delivery channels. We were actively on the hunt for a system enabler that would take our multichannel proposition to an omnichannel synergy. We needed to go beyond basic click and collect journeys. With Enactor, we found the ultimate solution! Their POS is an out-of-the-box concept that offers both technological agility and the flexibility needed in the modern retail environment. We can now understand our customers better, improve their loyalty proposition, level up on our in-store efficiencies and give both the brand and the customers a brand new value-added shopping experience”.
Mike Carrell, CEO of Enactor, said: “We are delighted to be working with The Works team to help them modernise their retail solution. Using the Enactor application and flexible tooling technology will enable them to streamline current customer journeys easily and deliver more in-store convenience for their customers and store reps such as mobile POS and self-serve options”.