Native POS Has Landed

Enactor has launched Native POS: the full Enactor POS, running natively on any device a retailer chooses. Mobile, fixed and self-checkout all run from one codebase, on Android, iOS and purpose-built hardware alike, with no proprietary hardware required.

Native POS is part of Enactor 3.0, the next generation of the Enactor platform. It gives retailers the same enterprise POS wherever they sell, on the counter, in a colleague’s hand or at a self-checkout, and it keeps trading whether the network is up or not.

One POS, three formats, one codebase

Native POS comes as three formats, built from the same code and governed by the same business processes and workflows:

• Mobile POS on Android and iOS, on the shop floor, in a fitting room or at a pop-up.
• Fixed POS at the counter, on the hardware the retailer chooses, from new devices to the terminals already in store.
• Self-checkout, with the same interface and rules, so a basket started on mobile can be finished there.

Because all three share one codebase, there’s one set of rules to manage, one experience to train and one basket that follows the customer through the store. Every format is managed through Estate Manager, alongside the rest of the estate.

What’s inside

Native POS is full enterprise POS, not a cut-down app. On every format and every device, retailers get:

• The full range of transactions: sales, returns, exchanges and everything in between.
• Real-time inventory: answer “have you got this in stock?” without ending the conversation.
• Omnichannel journeys: powered by Enactor Commerce Services, from the same screen.
• Basket sharing: start a basket on mobile and finish it at self-checkout or the counter, or pick up one started elsewhere.
• Payment on the device: with Tap to Pay, an NFC-enabled device takes contactless payment, with no separate card reader.
• Offline resilience: Native POS runs on the device, so wifi blackspots, network drops or even a cyber incident don’t stop the store trading.
• An interface that feels like an app: modern and instinctive on mobile, so new colleagues are ready on day one.
• Customer look-up and loyalty: recognise the customer, sign them up and redeem rewards on the spot.

Built on the Enactor platform

Native POS isn’t a standalone app. It’s built on the same Enactor platform as the rest of the estate, so everything a retailer can configure and extend there, they can configure and extend here.

• Configure it: shape workflows, promotions and processes with the Enactor Toolkit and Estate Manager, without starting from code.
• Extend it: add extensions and integrations through well-supported APIs.
• Style it: the interface is built in React, so it can be matched to the retailer’s brand exactly, including a switch from light mode to dark mode.

What it means for retailers

Run leaner. Native POS runs on devices retailers already own or choose, rather than specialist hardware with its own maintenance contract and operating system upgrade cycle. New stores, pop-ups and markets can start trading without waiting for specialist hardware, and Tap to Pay removes the separate card reader.

Serve better. Colleagues can bust queues and serve customers on the shop floor, mid-conversation, with customer, loyalty and stock information to hand. Store blackspots, fitting rooms, events and pop-ups all become places to trade.

Move at your own pace. There’s no big bang. Retailers can keep the hardware they have, add mobile where it earns its place, and refresh one region, banner or store format at a time. The POS isn’t tied to a particular device, so they’re not locked into one provider for software and hardware, and each store can be set up for its own location and the experience the retailer wants to create.

Native POS is the first of many. Enactor 3.0 marks a new era for us, and over the coming months we’ll be making a series of announcements that show what that means for the retailers we work with. We’re starting with the store, because that’s where so much of retail is being decided again. Retailers shouldn’t have to choose between enterprise capability and the freedom to run it on the hardware they want, at the pace they want. Native POS removes that choice, and it’s only the beginning.”

Julius Carrell

Director, Enactor