Before the emergence of digitisation, deliveries could take up to several weeks and delays were considered normal. But now with digitalisation where customers get almost everything done with a few taps on their electronic devices, waiting days upon days for their deliveries is no longer an acceptable option for them. One of the top demands from modern day consumers is faster delivery and order fulfilment. Interestingly they are more than happy to pay a little extra for same day delivery.
Why does headless OMS platform bring more benefits for a retailer than a
A retailer’s success is ultimately defined by the ability to get desired goods into the customers’ hands in a timely manner. But this undoubtedly comes as a challenge for retailers in the face of technological disruption where you need to manage your inventory efficiently and cost effectively across hundreds and thousands of brands, verticles and customer channels.
With increased demand for various fulfilment models such as curbside pickup, click & collect, ship from store and buy now pay later (BOPL), accurate inventory tracking and integration across all channels has become crucial to make customers happy.
A robust OMS helps retailers with inventory management and hinders the changes of customer fragmentation due to late deliveries and poor order processing.