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How Department Stores can Leverage Omnichannel
Layered over this may be payment restrictions for international customers, for example enabling China Bank payments anywhere in store.
As the in-store experience becomes more important in driving footfall and encouraging online visitors in-store, all of these challenges have a greater impact. It will only become more likely that stores will introduce different experiences for the consumer, and it has to be easy for them to interact at any point.
- Mobile POS becomes critical, not a nice to have
- Moving wish-lists across devices and easily converting to order is crucial
- Tracking loyalty is a big opportunity
- Enabling order anywhere and deliver anywhere will encourage purchase
Aging POS systems just can’t deliver this capability, and with systems such as Retail J and Micros being sunset by Oracle, retailers can’t afford to stand still.
Still have Retail J? Our bridge can help you modernise
According to Gartner, there are four areas that should be focused on in order to improve the customer experience:
- Channel Consistency
- Service Continuity
- Customer Recognition
- Relationship History
The difficulty in delivering these initiatives is that the underlying technology is often multi-vendor, aged and inflexible and won’t adapt to modern consumer expectations or takes too long to deliver new service offerings. Typically, organisations begin to tackle the problem with point to point integration, but this quickly becomes a maintenance challenge, and requires more and more work to adapt to new services and initiatives further reducing time to innovation.
This approach also leads to a lack of a single place to go to in order to a) define and change customer journeys and b) to find the information needed.
Micro web services offer a convenient way to build connections between online, in-store and the supply chain information. Innovative services can be quickly deployed across all customer facing channels with no limits on what information can be provided and acted upon.
How does Enactor help Retailers bust queues?
Long queues are one of the most common pain points for both Retailers and customers alike. Customers expect seamless and efficient shopping experiences, and long wait times at checkout can lead to frustration, abandoned purchases, and even loss of customer loyalty. For Retailers, managing queues efficiently is not only key to customer satisfaction but also to optimising operational efficiency.
Enactor welcomes Ctac as a systems integration partner in the Benelux region
Enactor is delighted to announce a strategic partnership with Ctac, a leading IT service provider in the Benelux region. This collaboration marks a significant step forward in Enactor’s mission to support retailers across various industries with our flexible and scalable retail technology solution.
What do Retailers get with Enactor’s Q3 release?
Stay ahead of the game with Enactor’s Q3 2024 release, featuring a series of updates and new functionalities designed to further enhance our industry-leading solutions. From streamlined workflows to the latest in omnichannel retailing, learn how Enactor is driving innovation for Retailers worldwide.
