Blog
How Department Stores can Leverage Omnichannel
Layered over this may be payment restrictions for international customers, for example enabling China Bank payments anywhere in store.
As the in-store experience becomes more important in driving footfall and encouraging online visitors in-store, all of these challenges have a greater impact. It will only become more likely that stores will introduce different experiences for the consumer, and it has to be easy for them to interact at any point.
- Mobile POS becomes critical, not a nice to have
- Moving wish-lists across devices and easily converting to order is crucial
- Tracking loyalty is a big opportunity
- Enabling order anywhere and deliver anywhere will encourage purchase
Aging POS systems just can’t deliver this capability, and with systems such as Retail J and Micros being sunset by Oracle, retailers can’t afford to stand still.
Still have Retail J? Our bridge can help you modernise
According to Gartner, there are four areas that should be focused on in order to improve the customer experience:
- Channel Consistency
- Service Continuity
- Customer Recognition
- Relationship History
The difficulty in delivering these initiatives is that the underlying technology is often multi-vendor, aged and inflexible and won’t adapt to modern consumer expectations or takes too long to deliver new service offerings. Typically, organisations begin to tackle the problem with point to point integration, but this quickly becomes a maintenance challenge, and requires more and more work to adapt to new services and initiatives further reducing time to innovation.
This approach also leads to a lack of a single place to go to in order to a) define and change customer journeys and b) to find the information needed.
Micro web services offer a convenient way to build connections between online, in-store and the supply chain information. Innovative services can be quickly deployed across all customer facing channels with no limits on what information can be provided and acted upon.
Behind the Scenes: Team Enactor’s Day of Connection in Sri Lanka
Earlier this month, our Sri Lanka team came together for a unique day of connection—starting with a guided hike through the lush Kanneliya Forest and ending on the Galle coastline with kayaking, volleyball, and teamwork. Joined by UK directors, it was a celebration of culture, collaboration, and the relationships that drive Enactor forward.
Enactor Fun Day at Lee Valley: White-Water Rafting, Kayaking & Paddleboarding
Enactor made a splash at Lee Valley with a day of white-water rafting, kayaking, and paddleboarding. From adrenaline-filled rapids to hilarious paddleboard wipeouts, the team bonded through fun, laughter, and plenty of splashes—ending the day with stories, dinner, and drinks.
France Is Shaking Up Fiscal Compliance – Enactor’s Already Ahead
With France set to ban self-certified POS systems by March 2026, retailers face a major compliance shift. Enactor is already ahead of the curve with its NF525-certified POS solution - fully aligned with France’s ISCA requirements for inalterability, security, data conservation, and archiving.
