A recognised B.Sc. degree in Computer Science, Information Technology or Mathematics or an equivalent qualification 7+ years of relevant Project/Delivery Management experience working with development teams to deliver complex software using Agile methodologies in a Project Manager, Delivery Manager or Scrum Master capacity

• A good understanding of software design and architecture
• First-hand experience in Requirements Discovery and Analysis, working with multi-disciplinary teams
• Effective leadership, teamwork and inter-personal skills, with both technical and non-technical people.
• Ability to stay focused, goal driven and provide leadership through stressful and high-pressure situations
• A broad spectrum of Project Management skills
• Strong skills in project management & issue tracking tools (e.g. JIRA, Confluence)
• Excellent communication, presentation and negotiation skills
• Professional Project Management qualifications/ certifications are desirable
• Domain expertise in the retail sector is highly desired

You will be an Application Support Specialist who will be responsible for resolving 3rd | 4th line support issues reported by the customers relating to the Enactor product. You must possess Hands-on experience in supporting Applications | Products preferably in the Retail sector with excellent technical and communication skills. We expect outstanding knowledge and skills in troubleshooting with a background in application monitoring, administering, maintenance, break-fix, and upgrades.

• Requires a minimum of 5 years of experience in Application Support.
• Willingness to work on a shift basis.
• Exprience in using change, incident and problem management systems such as Zendesk, JIRA.
• Requires high levels of accountability and strong customer service focus with a desire to deliver high quality service.
• Excellent analytical and problem-solving skills with a strong automation | monitoring mindset.
• Experience in using change, incidents, and problem management systems such as Zendesk, Jira or equivalent.
• Excellent communication and presentation skills with the ability to effectively communicate with technical and non-technical stakeholders.
• Flexible and adaptable to changing priorities and hands-on approach with the ability to deliver to commitments.

• Provide technical support for live service issues across multiple services and customers working in UK times.

• Take responsibility in undertaking detailed investigations to identify root causes/fixes for complex technical issues.
• Have regular interactions with development and test teams to manage fixes for live service issues in the production environment.
• Maintain accountability and ownership of incident | problem | request records and responsibility for maintaining current statuses in the service management tool.