It comes as no surprise that ageing legacy systems call for constant upgrades to match modern technological standards. These upgrades require dedication, time and the undivided attention of your Dev teams, as upgrades need to be executed with 100% precision. This level of accuracy is integral for any modern business as operations today are mostly facilitated via digital systems and automated processes.
Upgrading creates distractions for your IT teams leaving no space for progressive innovation or the capacity to enhance the customer experience (CX), all critical success factors in today’s modern retail landscape.
The time-to-value factor of monolithic upgrading is a slow & laborious process, where most retailers don’t have the luxury of time. Therefore, the actual value of these upgrade cycles are limited, they drain the IT budgets and even stand in the way of effective business development.
Recent statistics suggest that interactive UIs and positive CXs favourably impact the bottom line and correlate closely with attracting more customer conversions. These conversions directly translate to incremental revenue in due course, as prospective buyers convert into paying customers.
Furthermore, legacy systems have a great deal of opportunity cost when considering all the revenue that may have been lost, by not enabling newer ways of shopping such as click-and-collect and other adaptive fulfilment options.
So, if these pain points are sounding familiar to you, it’s high time to reconsider your next system update and the investment needed.