News & Blogs

Free returns once signalled generosity, but in 2025 they’re eroding margins. With rising refunds and serial returners, retailers must balance loyalty, profitability, and smarter return strategies.

Loyalty in 2025 is emotional, fragmented, and fast-moving. As consumers switch between apps and brands, retailers must blend unified tech, trust, and meaningful experiences to earn lasting customer commitment.

RFID is transforming the festive retail rush, powering real-time inventory, faster checkouts, and friction-free fulfilment. Behind every smooth customer moment lies smart tech, operational precision, and a strategic edge for retailers.

A spontaneous visit to Loon Fung in New Malden became a front-row seat to the future of grocery retail - where culture, authenticity, and human experience are redefining what “mainstream” really means.

Mexico’s retail market is growing fast—and evolving boldly. Enactor’s team has been on the ground, meeting retailers and exploring how flexible, future-ready technology can turn ambition into action.

On May 19th, Enactor hit The Netherlands for a powerhouse workshop alongside our partner Ctac - a top-tier Dutch IT player in the Unified Commerce space.

Stadiums and Centralised Commerce for the Ultimate Customer Journey The ultimate goal of the stadium is to create an atmosphere conducive to customers

Is your customer experience approach constrained by your IT? Enabling in store endless aisle and immediate sales conversion. Imagine if at every point

Why Customer Experience is Crucial for Commercial Growth How great customer journeys deliver bottom line improvements The two primary elements of customer experience