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Published On: January 11th, 2024


Enactor brings a Unified Commerce approach to Hospitality

In retail and hospitality, the need for seamless and integrated solutions has never been more critical.

Enactor has emerged as a game-changer with its comprehensive Next-Generation Unified Commerce platform that is tailored for both retail and hospitality industries. This platform goes beyond traditional Point of Sale (POS) systems, encompassing a range of features such as Mobile Point of Sale (MPOS), Self-Checkout (SCO), Order Management System (OMS), and an array of Commerce Services.

So what does Enactor offer for the hospitality industry?

Unified Commerce in Hospitality

Enactor’s prowess extends into the hospitality sector, where we have introduced a Unified Commerce approach. The platform seamlessly integrates the customer journey, starting from their smartphones, navigating through the Point of Sale, and extending into the kitchen. This holistic integration ensures a connected and efficient experience for both patrons and staff.

Table Management for Enhanced Service

Enactor Hospitality’s table management system empowers restaurateurs to deliver top-notch table service. The system allows for efficient management of seating arrangements around the restaurant or bar, enhancing the overall dining experience.

Omnichannel Takeaway Services

Enactor Hospitality supports omnichannel pre-ordering for takeaway, streamlining the ordering process. Staff can easily manage and confirm orders for fulfilment, providing a hassle-free experience for both customers and restaurant staff.

Efficient Kitchen Management

The platform offers effective kitchen management tools, allowing chefs to monitor order statuses and streamline the preparation process. The integration with Enactor’s kitchen display system enhances efficiency by displaying all items currently on order, along with course preparation timers to ensure timely food preparation.

Quick Service and Bar Configuration

Enactor’s quick service configuration is tailored for bars and cafés, employing a grid-style layout for products to expedite customer service. This ensures that orders are processed quickly and efficiently, meeting the demands of fast-paced environments.

Versatile Kiosk Solutions

Enactor builds OS-agnostic TouchPoint applications for various platforms and devices. This flexibility ensures that businesses can deploy kiosk solutions that seamlessly integrate with their existing infrastructure.

Consumer App for Seamless Interaction

Enactor connects with consumer apps to facilitate direct ordering, loyalty management, and payments, providing customers with a convenient and personalised experience.

Recent Updates and Enhancements

Enactor has recently introduced several updates to elevate its Unified Commerce platform further:

  • UI for Samsung Phones to serve as order-takers for waitstaff.
  • Handheld mobile order-taking capabilities, including Android devices.
  • Integration with SevenRooms, a third-party restaurant reservation system.
  • Advanced allergen support, allowing easy capture and management of allergen details.
  • Enhanced diner/table ordering views for improved order accuracy.
  • Kitchen display improvements, including customisable layouts and course preparation timers.

Enactor’s Unified Commerce platform represents a paradigm shift in the retail and hospitality industries. By seamlessly integrating various aspects of the customer journey and offering advanced features and updates, Enactor empowers businesses to thrive in the modern, dynamic marketplace.

Are you interested in learning more about our Hospitality solution?

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