Order Management to rival online retailers At Enactor we firmly agree with the opinion of our customer, the Mountain Warehouse CEO, Mark Neale who says that the retail high street is not dying, but simply changing. As online retailers have dominated commodity shopping, there still remains a significant opportunity for traditional retailers
What are the stats & trends for black Friday? Omni channel is convincing people to spend. Retail is certainly under pressure during November and December, with some retailers doing 80% of their revenue in two months. In the US in 2018 sales during the holiday season passed $1 trillion and
Retailers embracing Omnichannel & Unified Commerce Omnichannel, the phrase that’s dominating retail leadership discussions, but what really works and why does it work? Firstly, a common interpretation is needed our two current favourites are: HUBSPOT DEFINES IT AS: “The ability to deliver a seamless and consistent experience across channels, while
Fiscalisation changes in Germany for 2020 If you’re retailing in Germany after January 1st 2020 you should be aware that the fiscalisation rules are changing. All POS, cash registers and printers will be required to be fitted with a “Technische Sicherheitseinrichtung” – essentially a certified technical security device that prevents
What to do if your POS is Ageing POS applications that have been merged into larger technology companies are at risk of having their support sunset by these companies as new technologies emerge. Unfortunately this will leave retail and hospitality companies with a bit of a conundrum – how do
How Department Stores can Leverage Omnichannel Omni Channel capability is not just about coordinating web and in-store, it’s about delivering coordinated and consistent information to any channel and device at any time. For department stores this offers unequalled opportunities to deliver convenience for the customer. The challenge for department stores
The True Power of Omnichannel Customer journeys are difficult to predict and change quickly. Many traditionally built technologies force how you define the customer journey and can be further constrained by your internal systems and processes. With Enactor, the customer journey focuses on a number of interaction points that are
How technology can support consumer experiences We’re all talking about customer journeys and experiences, and all too often the technology lags behind expectations. It’s no secret that we all expect the Amazon ease of doing business, and if you’re a business that targets millennials, then you’re in danger of losing
Before you try VR, get your customer touchpoints in order Retailers are working hard to attract customers in store, and exciting new technologies such as Virtual Reality and Augmented Reality offer great ways to do that, however if you’ve not got all your customer touchpoints connected, these technologies may fall
How MOMA defined its customer journey? Customer journeys are at the heart of running any business, but particularly so in the environments where consumers are interacting with your brand and have certain expectations. For example, in retail and hospitality we’ve all become a bit more demanding as we get used
