• The existing POS system was outdated, inflexible, and unable to support over 1,000 service points, including the iconic Knightsbridge store and various airport locations.

• The legacy system did not support the seamless integration of retail and hospitality services across the Harrods retail estate.

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• Enactor supports Fixed POS, Mobile POS, and Self-Checkout, enabling seamless transactions across all service points with all the integrations Harrods needed.

• In 2023, Enactor and Harrods introduced Self-Checkout terminals to enhance customer convenience.

• The system managed operations across Harrods’ 30+ restaurants, bars, and hospitality points with Kitchen support, each with unique menus and processes.

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Enactor is the natural partner for us when it comes to upgrading our Self-Checkout (SCO) systems. Their understanding of our strategy and growth plans align perfectly with our vision of giving Harrods customers the very best experience in our store.

Andreas Efstathiou

Harrods CIO

We are disrupting the industry with our technology and have replaced some of the big names already

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