Case Study

JYSK, founded in 1979, is a Scandinavian home furnishings retailer specialising in stylish and functional products for homes and gardens. Renowned for its affordable, high-quality solutions, JYSK continues to evolve, delivering exceptional value to customers worldwide.

Impact

JYSK, an international home furnishing retailer, transformed its operations with Enactor’s Next-Generation POS and Unified Commerce solutions. By integrating advanced technology, JYSK achieved seamless omnichannel capabilities across 3,300+ stores in 48 countries, enhanced scalability, and empowered its internal teams to manage and evolve their systems independently. This milestone positions JYSK as a leader in agile, customer-first digital retail experiences.

3,300+

stores

Impact

JYSK, an international home furnishing retailer, transformed its operations with Enactor’s Next-Generation POS and Unified Commerce solutions. By integrating advanced technology, JYSK achieved seamless omnichannel capabilities across 3,300+ stores in 48 countries, enhanced scalability, and empowered its internal teams to manage and evolve their systems independently. This milestone positions JYSK as a leader in agile, customer-first digital retail experiences.

3,300+

stores

Since

2019

Industry

Speciality

Origin

Denmark

Region

Nordics

Turnover

€4.87 Billion +

Since
2019

Industry
Specialty

Region
Nordics

Origin
Denmark

Turnover
€4.87 Billion +

Challenge

Inflexible Legacy Systems:

Rigid, monolithic architecture resistant to updates and scaling.
Dependency on locked-in technologies hindered adoption of innovations like RFID and self-checkout.
Highly coupled components made modifications slow and expensive.

Complex Global Operations:

Managing multi-language translations and local fiscal compliance for 30+ countries.
Addressing region-specific payment preferences and operational nuances.

Unified Commerce Execution:

Lack of seamless integration across online and offline channels.
Limited internal capability to develop, configure, and manage systems independently.

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Solution

Next-Generation POS Implementation:

Deployed Enactor’s POS, MPOS, and self-checkout systems using a unified codebase.
Enabled customisation with Enactor’s React UI and low-code tools for seamless delivery options like “Pick Up In-Store” and “Deliver to Home.”
Integrated regional payment providers such as Nets Viking, Adyen, and Verifone.

Localisation and Fiscal Compliance:

Simplified multi-language management with Enactor’s Translation Tool.
Achieved fiscal compliance in 14+ countries, including certified solutions in Portugal, Turkey, and France.

Unified Commerce Customer Journeys:

Empowered customers to inspire, buy, return, and exchange anywhere through integrated systems.
Streamlined operations with automated promotions, vouchers, and cross-channel incentives.

Empowering Internal Teams:

Trained JYSK’s developers to extend platform functionalities using drag-and-drop tools.
Provided control over configurations and transaction data via Enactor’s Estate Manager.
Supported iterative delivery with cloud-based microservices for automated scaling and deployment.

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Keld Marott
Mike Carrell

Keld Marott

Our vision at JYSK was to implement a comprehensive digital platform that prioritised our customers’ needs, allowing them to be informed, purchase, fulfil, cancel, and return their orders from anywhere. Enactor successfully brought this vision to life. Their Next-Generation POS solution including Mobile POS, ease of payment integrations, localisation capabilities, and fiscal-ready solution, helped us achieve a truly Unified Commerce solution across our large number of markets and stores. Furthermore, empowering our internal teams to deploy, configure, extend and adapt the Enactor Platform has made it possible to meet our Unified Commerce objectives. Enactor has been a key partner in supporting our ambitious expansion plans.

Keld Marott

Chief Information Officer – JYSK

Mike Carrell

At Enactor, we pride ourselves in meeting the specific needs of our clients, and partnering with JYSK has been an exceptional experience. Our internal team worked diligently to ensure that JYSK’s vision for a unified, customer-first digital platform was realised. We are thrilled that our Next-Gen POS, Mobile POS solutions, and localisation capabilities have enabled JYSK to achieve their current and future business objectives and are proud to see the true potential of our proposition in action!. We look forward to continued success together.