Case Study
Specsavers, a globally recognised leader in optical retail, operates 2,600 stores across 10 countries. Their goal was to modernise their in-store technology to improve customer experiences while enabling operational efficiency.
Impact
Enactor provided Specsavers with our Next-Generation POS platform designed to meet their unique requirements.
2,600+
stores
11+
countries
Impact
Enactor provided Specsavers with our Next-Generation POS platform, designed to meet their unique requirements.
2,600+
stores
11+
countries
Since
1984
Industry
Specialty
Origin
United Kingdom
Region
Global
Revenue
$4.9B
Since
1984
Industry
Specialty
Origin
United Kingdom
Region
Global
Revenue
$4.9B
Challenge
- The existing outdated POS systems were rigid and unable to meet the evolving demands of a unique retail environment.
- They wanted to improve service delivery to enhance the overall
in-store experience and reduce checkout times.
Solution
- Specsavers’ in-house system captures customer-specific details, such as eye measurements and product selections, which are then sent to Enactor’s Estate Manager via an API.
- Enactor’s Next-Generation POS retrieves the remote basket in
real-time, enabling efficient transaction handling while meeting Specsavers’ unique operational needs.
- The unified system ensures consistent customer journeys across digital and physical touchpoints.
We built and engineered a product that, two days into going live, a customer in our business would not be aware that it was our second day using the system. Today I had a dispense for €318. The customer was dispensed, paid, and left the store within 4 minutes of the end of the sight test. Four days ago, this was impossible.
Sean Power
Director of Specsavers – Ennis
The Results
Successful implementation of UNIFIED COMMERCE in pilot store P104 Guia-Albufeira
Source: JYSK LinkedIn – 2024
Source: JYSK News – 2024
Source: JYSK Press Release – 2024
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