Case Study

Specsavers, a globally recognised leader in optical retail, operates 2,600 stores across 10 countries. Their goal was to modernise their in-store technology to improve customer experiences while enabling operational efficiency.

Impact

Enactor provided Specsavers with our Next-Generation POS platform designed to meet their unique requirements.

2,600+

stores

11+

countries

Impact

Enactor provided Specsavers with our Next-Generation POS platform, designed to meet their unique requirements.

2,600+

stores

11+

countries

Since

1984

Industry

Specialty

Origin

United Kingdom

Region

Global

Revenue

$4.9B

Since
1984

Industry
Specialty

Origin
United Kingdom

Region
Global

Revenue
$4.9B

Challenge

The existing outdated POS systems were rigid and unable to meet the evolving demands of a unique retail environment.
They wanted to improve service delivery to enhance the overall
in-store experience and reduce checkout times.

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Solution

Specsavers’ in-house system captures customer-specific details, such as eye measurements and product selections, which are then sent to Enactor’s Estate Manager via an API.
Enactor’s Next-Generation POS retrieves the remote basket in
real-time, enabling efficient transaction handling while meeting Specsavers’ unique operational needs.
The unified system ensures consistent customer journeys across digital and physical touchpoints.

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We built and engineered a product that, two days into going live, a customer in our business would not be aware that it was our second day using the system. Today I had a dispense for €318. The customer was dispensed, paid, and left the store within 4 minutes of the end of the sight test. Four days ago, this was impossible.