Customer Case Studies


Apparel, Luxury Cosmetics, Homeware

Magasin Du Nord

Magasin turns to Enactor to empower real omnichannel growth

Magasin unlocks next generation omnichannel solution to get true inventory flexibility and drive new customer journeys into mobile channels faster than ever before.

International Retail Conglomerate

Central Retail

2, 000+ stores move onto single unified commerce platform.

CRC future-proofs it’s grocery & fashion stores through Enactor, gaining independence & speed to develop new customer journeys whenever and wherever they want.


World Famous Department Store


Harrods delivers a VIP experience across all store touchpoints

Harrods use Enactor to drive the internationally renowned store experience across 350 Retail departments and 40 Restaurants in Knightsbridge as well as airport stores.


Furnishings & Homeware


JYSK leverage Enactor to take Unified Commerce Global

JYSK needed a highly flexible architecture to deliver all of their sophisticated customer journeys as part of their ambitious Unified Commerce strategy, that could then rollout globally.


Car Autoparts

O’Reilly Autoparts

O’Reilly’s Developers change fast with Enactor Tools & Libraries

O’Reilly are a large, complex business that have many requirements that off the shelf products couldn’t support. So we gave them the perfect combination of Build v Buy to get them moving fast.


Frasers Group

Frasers totally embrace Enactor Tech across all channels & brands

Frasers have evolving customer experiences across all the many brands and needed the Applications and Development Tools to deliver across all Touchpoints and stores.


Popular High Street Retailer

New Look

Drives more modern experience with Enactor On Demand

New Look embraces flexibility of Enactor’s omnichannel POS & Commerce Microservices to deploy mobile POS, mobile payment, store ordering & an improved click and collect service.


Large Discount Retailer

The Works

The Works seeks omnichannel
beyond a basic POS

The Works looks to the future with Enactor to improve its omnichannel proposition beyond simple click & collect, taking advantage of mobile POS, self checkout, in-store ordering, store inventory management and self checkout.

[Read more about our case study]


Stadium of the Future

Tottenham Hotspur

Spurs drive a world-leading digital fan experience

Spurs needed a single Platform for Digital Retail & Hospitality to deliver a best-in-class fan experience. It’s fast, seamless, cashless and used for all sporting and music events.


Outdoors & Leisure

Mountain Warehouse

Mountain Warehouse get full control to go International

Mountain Warehouse needed a platform that could help them easily scale internationally with their highly successful business model and give them full control to develop alongside their other in-house-built systems.


Homeware & Furnishings

Dunelm Mill

Dunelm innovate in store to deliver Omnichannel

Dunlem wanted to enable personalised Omnichannel and modernise their store engagement. Enactor delivered a flexible store solution with iPad order capture and Made2Measure ordering.


Premium Footwear

Dune Shoes

Dune supercharge the stores and unify with Web

Premium shoes brand Dune wanted a flexible platform to improve in-store selling and make all stock available across all channels and third-party marketplaces to reduce lost sales.


Premium Brand

Hotel Chocolat

Hotel Chocolat go Omnichannel on Stores & Loyalty

Hotel Chocolat are a highly successful, premium brand that wanted to take the next step with their store technology and omnichannel loyalty in order to support their multi-channel ambitions.



River Island

River Island set themselves up for the future of their stores

River Island are able to reach customers in new ways in store. Enactor delivers across different devices and touchpoints, processes payments seamlessly and leverages their wider AWS tech-stack.


International Opticians and Glasses


Specsavers modernise with their Unified Commerce Strategy

Specsavers needed a modern Platform to help them unify Online and Store. Making the complex checkout process seamless and unifying all touchpoints into a single connected journey.


Department Store


Levelling up store & omnichannel via tech independence

Lindex needed a powerful omnichannel product which is also a flexible open platform for them to extend themselves with speed. Delivering new digital and store experiences with our technology and tools in 10 countries and over 400 stores.


Department Store

Harvey Nichols

Harvey Nichols Deliver a Premium Department Store experience

As a premium brand HN needed a flexible platform that would help them deliver a luxury experience across many mobile devices and drive Omnichannel journeys and loyalty through APIs.


Confectionary Brands

Ferrero Group

Ferrero get speed through SaaS to sell Omnichannel with Enactor

Ferrero needed a modern SaaS-based Omnichannel solution for their UK Retail Fascia. Includes Next-Generation POS as well as providing Payments & Services for their digital channels.


Hospital Retailers


Store & mobile selling in a leading Hospital Retailer

RVS – one of the UK’s largest hospital Retailers – needed Enactor’s Next-Generation technology to support Hospital stores and trolley service with modern flexible solutions on tablets.