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Published On: June 8th, 2020

Blog

What are the stats & trends for black Friday?

Omni channel is convincing people to spend.Retail is certainly under pressure during November and December, with some retailers doing 80% of their revenue in two months. In the US in 2018 sales during the holiday season passed $1 trillion and with 62% of US shoppers buying their gifts the week before Christmas, that puts a strain on the IT systems and customers goodwill if expectations are not met.Another interesting statistic is that 23% of US shoppers rely on social media to make their gift choices, so a smooth purchase transition from that channel is crucial, particularly when it comes to wish lists. Amazon do this really well, and with the right technology, other retailers can follow suit.

NRF reported that the Thanksgiving weekend attracted 190 million shoppers, an increase of 14% over last year. The biggest spenders were 25-34 year olds, who have high expectations of digital convenience connected to the instore experience.

Online shopping only just topped out in store, 142 million and 124 million respectively, with just over 70 million doing both, so that connected journey is incredibly important.

In terms of what convinced people to spend, the ability to facilitate click and collect was up by 15% compared to last year and mobile devices were used by 75% of buyers doing research, up from 66% last year.

Department stores were the biggest destination for shoppers, representing 50%, with clothing just behind at 36%.

Aside from the actual numbers, what’s useful to take away from this is that online and offline are merging more than ever, and flexibility of device – and seeing that through to purchase – is a big influencer in purchase decisions.

Build vs Buy: What’s the Cost of Choosing?

Every platform decision in retail tech eventually gets reduced to the same two words: build, or buy. Buy gets you speed and a vendor’s roadmap. Build gets you exactly what your business needs and a maintenance burden nobody budgeted for.

Enactor & SUNMI Partnership

Enactor, now validated on SUNMI devices. Unified Commerce platform with no limits. More choice in how you equip your stores. Enactor gives retailers a single platform behind every sale, every channel and every store. Our partnership with SUNMI extends that to the shop floor, with SUNMI devices now validated to run Enactor.

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